Public Service Transformation Academy
Terry Rich is a Director, Terry Rich Associates Limited and is Board Chair of both The Public Service Transformation Academy and The Avenues Group. The Avenues Group is a not-for-profit organisation providing care and supported living services to people with challenging needs.
Terry also offers consultancy in social care, health and social housing services. Providing expertise and experience in commissioning strategies, partnerships with a particular focus on developing integrated commissioning and service delivery models across health and social care.
2:55 pm - 3:30 pm
The State of Transformation – where are we at and where are we going?
Theatre: Workforce and Leadership
Transformation is a great sounding word – but it’s overused and often meaningless. For this panel, the PSTA has tried to get under the skin of what transformation really means to the true leaders of change, and how the ‘five worlds’ of transformation needs to balanced.
- Adopting processes to effectively learn, improve and reflect upon challenges and change
- Providing management and leadership that overcomes cultural barriers and collaborates across boundaries
- Understanding the tools we have available in the world of organisation, structure and service delivery
- Engaging in a live, engaged debate with the public and rethinking the relationship with citizens and communities