Sandwell Metropolitan Borough Council
Sutinder joined Sandwell Council in 2005 having previously worked for Littlewoods (Index) in Warehousing & Project Management roles. Sutinder has worked closely with the Asset Management & Maintenance Service and Kirona more recently in a project management capacity to progress a range of Business Improvement Initiatives including improved text messaging, implementing the new Work Hub back office system from Kirona along with mobile working.
2:20 pm - 2:40 pm
Working in partnership to create a new innovative platform to support the delivery of council services
Theatre: Workforce and Leadership
In support of their continuous improvement and channel shift agenda, Sandwell Council set out an ambitious technology refresh programme through which, they have replaced failing legacy systems and mobile hardware, with a view to improving efficiency and productivity of employees resulting in improved services for our residents.
This session will explore how by working closely with their long-term technology partner Kirona, Sandwell Council have developed and delivered an innovative platform to support the delivery of their property repairs operation with the scope to roll it out across other council departments.